There’s several crucial elements that go into running a successful business. Among the most important has to be customer service. If you’re not delivering top quality customer service, even the best product or business model can flounder and fail. Likewise, amazing customer service will often outweigh a mediocre product or subpar experience. Nowhere is this
Author: Matt
Physicians: 3 Tips to Increase Follow-Up Appointments
Most busy physicians know the pain of cancelled appointments and no-shows. It can be the most frustrating thing about owning a practice. No-shows can cost your business a lot of money if you aren’t careful – and perhaps the most surprising thing is that most of those no-shows are for follow up appointments. Patients seem
4 Essential Items Every Consulting Business Must Have
Are you a life coach? Business consultant? Relationship guru? In any case, you are in charge of handling the lives of individuals who have turned to you for guidance – and it’s extremely important to remain coordinated and to invest in items that help you do your job easier… and more efficiently. Your knowledge, focus
5 Ways to Stay Organized During Your Next Meeting
Nothing is more frustrating — or embarrassing — than walking into a meeting believing you’re prepared, and then realizing you’re completely unorganized. Without some form of order, the meeting becomes nothing but a small hum in the midst of your mental chaos while you struggle to find a pen or a napkin to write down
Body Language Tips for Leaders
Body language is a part of our everyday lives. Believe it or not, you use it even when you don’t intend to; it’s a dead give away to even the untrained eye as to what emotion you’re really feeling or want to convey to your conversation partner or partners. As the head of a group,
The 3 Mortal Enemies of Organization (and How to Conquer Them)
In the grand battle for a smooth and streamlined business, we often encounter standoffs along the way. These roadblocks hold us back from reaching our full potential and place a metaphorical rock in a series of gears that – otherwise – would be turning perfectly. It’s time to clear the path to success and get
How to Craft a Comfortable Waiting Room
In any business, it is important to create a warm and welcoming environment for your clients. This involves carefully designing service spaces, front areas, and especially waiting rooms. Your waiting room should not be overlooked – it sets the mood for each client’s experience and offers their first impression of your business. If your waiting
Why Hair Salons Should Use an Appointment Scheduler
Think of appointments you’ve scheduled in the past, have you always been on time? Have you ever had to cancel? Hopefully you’ve never shown up to find someone else in your spot, or maybe you in fact have experienced the frustration of being double-booked. During these past experiences, you probably felt anxious about cancelling appointments
The Single Most Important Factor in Closing the Sale
Sales represents a point where business and psychology intersect, it is a subtle art that comes more natural to some than others. For those who must work at it, developing a winning sales technique usually involves learning what works with clients and more importantly what doesn’t work. Each person has their own approach, but there’s
Surefire Ways to Improve Your Customer Service
Have you ever visited a local business to run an errand or pick up lunch only to be treated poorly behind the counter? Or have you ever called to inquire for something only to have your blood pressure as your time is wasted? You’ve probably experienced these scenarios at least once in your life –