Every day we find ourselves waiting. We wait for coffee, we wait for our train to pull in, we wait on hold. We wait, wait, wait. We even wait to see our beautician, doctor, lawyer, or anyone who requires an appointment. Oftentimes, we do that waiting in a lobby, reception area or an aptly-named “waiting
Category: Customer Service
Useful Customer Service Links
There are several crucial elements that go into running a successful business. Among the most important is great customer service. It’s what forms customer perception of your brand and its values. If you’re not delivering top-notch customer service, you run the risk of failing. That’s why we’ve taken the time to compile a list of
How to Create a Comfortable Physician’s Waiting Room
In any medical practice, it is important to create a warm and welcoming environment for patients. This involves carefully designing service spaces, front areas, and waiting rooms. And because your waiting room sets the mood for each patient’s experience and creates their first impression of your practice, you need to pay extra attention to its
5 Ways of Improving Customer Service
Have you ever visited a local business only to be treated poorly behind the counter? Or have you ever called to inquire about something only to have your blood pressure rise as your time is wasted? You’ve probably experienced these scenarios at least once in your life, which is why, as a business owner, it’s
3 Reasons Why You Need to Follow Up
You have a new customer, client or patient. He or she set up an appointment, arrived and successfully received their service or consultation. That’s the end, right? No, in actuality, this is where your relationship with the individual begins. No matter what type of profession you’re in, you need to follow up with everyone who
Schedulers Are an Important Part of Customer Service
When you’re running a business, it’s important to have excellent customer service. Regardless of how great your service is, it won’t continue to drive more people in the door if you aren’t treating your customers properly – and great service can only be achieved within a well-organized company. When it comes to organizing client meetings