When you’re running a business, it’s important to have excellent customer service. Regardless of how great your service is, it won’t continue to drive more people in the door if you aren’t treating your customers properly – and great service can only be achieved within a well-organized company. When it comes to organizing client meetings and appointments, having an online appointment scheduler is an effective way to avoid any dips in your delivery of a high-quality customer experience. Let’s look at why schedulers are an important part of customer service.
1. Schedulers offer convenience to your customers.
It’s well-known that everyone loves convenience. If a service can be done faster and without any hassle, customers will appreciate their experience with your business. For example, if a customer wants to get a haircut but wants a certain stylist at a certain time, they should be able to choose all of their appointment preferences through the salon’s online appointment scheduler! Not only would the customer save time but the ability to self-schedule appointments would ensure that they’re getting the exact service they desire. Software Advice maintains a list of the top-10 online appointment schedulers.
2. 70% of Consumers demand the ability self-schedule appointments.
You have business hours – and so do your clients. If you only offer the option to book over the phone, and you’re only open when your clients are working, then how can anyone find the time to schedule an appointment with your business? That’s why 70% of today’s consumers demand the ability to self-schedule appointments through a business’s online appointment scheduler. This is the first step in crafting an overall positive customer experience. That’s because self-scheduling combines client independence with business availability.
Better yet, why not choose a scheduler that can enable the booking of recurring and overlapping appointments? And if it enables automatic confirmations and reminders, that’s a major plus. This is important for your bottom line.
3. Create a high-quality customer experience.
As a business owner, it’s imperative that you manage your employees’ shifts and time-off requests to avoid any gaps in client care. Managing multiple employees can be overwhelming, so it’s a smart idea to have a scheduler handy to organize shifts. If your customer service department is short on employees one day because of a scheduling error, this can gravely hurt your customer’s experience. Think being a bit busy won’t hurt? Think again. According to Arise, two-thirds of customers claimed that they would only wait on hold for two minutes or less. A scheduler can help you plan out the shifts for the week, that way you can avoid leaving your customers on hold long.
Your customer service initiatives speak volumes on the quality of your business. Offer convenient scheduling options to stay reachable and trustworthy – effectively driving more clients to you.