There are reasons why salons need an appointment scheduler. Just think about the appointments your salon customers have scheduled in the past. Have they always arrived on time? Have they ever canceled? How easy was it for them to reschedule appointments? And have you ever gotten things so mixed up that you’ve overbooked appointments? That had to have been a great source of frustration for your customers. Moreover, many people feel anxious about canceling appointments because they’re afraid that rescheduling will not be easy. As such, they sometimes don’t bother to reschedule. But it doesn’t have to be that way. A good online appointment scheduler can make all the difference. Read about the reasons why salons need an appointment scheduler.
1. Meet consumer demand for appointment self-scheduling.
Did you know that 70% of today’s consumers demand appointment self-scheduling? And that they want to schedule their appointments at the time that is most convenient for them to do so, even if that’s at 3am? Online appointment scheduling software can enable your salon or spa to meet that demand. In fact, EZnet Scheduler®, which is top-rated by Software Advice, can give your customers that capability, 24/7/365. And, EZnet Scheduler automates appointment confirmations and reminders. If a customer cancels an appointment, the cancellation automatically appears on the calendar as being available. So when the next customer accesses your scheduler and wants that day/time, they can quickly and easily schedule their appointment. EZnet Scheduler is so intuitive that it can be configured to know how much time each phase of a salon or spa service takes to be rendered and then plans the customer’s appointment accordingly. As a result, you will be able to manage complex, overlapping appointments with ease.
2. Gain the ability to analyze customer appointment behavior.
EZnet Scheduler enables you to analyze customer appointment behaviors and gather customer reviews. When you begin to look at your appointment process from your clients’ perspective, you will be better able to evaluate your customers’ experience at your salon. Moreover, you will also be able to predict your customers’ future appointment behaviors so you can deliver better customer service and a better customer experience.
3. Remove the scheduling roadblocks.
After evaluating your salon, you will begin to see areas that can be improved upon. Appointment scheduling software can provide a remedy to many of the roadblocks your salon faces.
These roadblocks include
- Last-minute cancellations
- No-call, no-shows
- Lost revenue
4. Get organized.
Appointment scheduling software helps your salon get organized. That’s because when appointments are no longer documented on clipboards, pieces of paper, and the most unreliable source, your memory, there’s less risk for confusion and error. The organization gives your salon employees some extra time, and with that extra time, they can stay on top of other salon tasks that need to be done.
5. Take your scheduler with you.
A scheduler that can go with you anywhere you go is a boost for any business. EZnet Scheduler offers that. It’s a cloud-based SaaS product accessible on the internet from any mobile device. Now, you can stay connected to your appointment scheduler so you can be up to date on scheduled, rescheduled, and canceled appointments.
The true strength of appointment scheduling software is its emphasis on information, and how easy it’s accessed by both clients and stylists. Clients can peruse the schedule of their preferred stylist and can schedule appointments accordingly.
Salon owners can access information that helps their marketing and customer service initiatives since the scheduling software gives extensive information about scheduling habits and preferences.
With more organization and information at your side, you can begin to mold your business into the ideal salon or spa for your community and its residents.