Phone calls and voicemail messages are a thing of the past. Now, everyone says, “Text me.” Auto repair customers say the same thing. But, that’s not a bad, because there are 6 ways auto repair shops can use text messaging for customer communications. SMS messaging provides an incredibly convenient and easy way to communicate
Tag: Customer Service
Tips for a Calm Waiting Room
Arriving anywhere for an appointment shouldn’t be stressful, for the customer or for the service provider. But there are times when your waiting room looks like the apocalypse blown in on a tornado. Everyone wants to avoid days like that, and by making a few small adjustments, you can. Read on for some tips for
Create a Pleasant Waiting Room Experience
Every day we find ourselves waiting. We wait for coffee, we wait for our train to pull in, we wait on hold. We wait, wait, wait. We even wait to see our beautician, doctor, lawyer, or anyone who requires an appointment. Oftentimes, we do that waiting in a lobby, reception area or an aptly-named “waiting
Useful Customer Service Links
There are several crucial elements that go into running a successful business. Among the most important is great customer service. It’s what forms customer perception of your brand and its values. If you’re not delivering top-notch customer service, you run the risk of failing. That’s why we’ve taken the time to compile a list of
5 Ways of Improving Customer Service
Have you ever visited a local business only to be treated poorly behind the counter? Or have you ever called to inquire about something only to have your blood pressure rise as your time is wasted? You’ve probably experienced these scenarios at least once in your life, which is why, as a business owner, it’s
3 Reasons Why You Need to Follow Up
You have a new customer, client or patient. He or she set up an appointment, arrived and successfully received their service or consultation. That’s the end, right? No, in actuality, this is where your relationship with the individual begins. No matter what type of profession you’re in, you need to follow up with everyone who
Schedulers Are an Important Part of Customer Service
When you’re running a business, it’s important to have excellent customer service. Regardless of how great your service is, it won’t continue to drive more people in the door if you aren’t treating your customers properly – and great service can only be achieved within a well-organized company. When it comes to organizing client meetings